Contact
For Mental Health Emergencies
(requiring urgent team response)
+92 336 5062649
(Backup Number +92 307 872 0000)
For general inquiries and counseling
+92 302 5040269
Business/organizational inquiries
+92 311 5221674
Contact
For Mental Health Emergencies
(requiring urgent team response)
+92 336 5062649
(Backup Number +92 307 872 0000)
For general inquiries and counseling
+92 302 5040269
Business/organizational inquiries
+92 311 5221674
Embrace Stories
The Problem, at a Glance
Mental health is a highly taboo topic in Pakistan with patients facing significant stigma and exclusion even from family and friends. The system aims to facilitate access to mental health services, and often handle violent patients in a state of psychosis needing to be restrained, sedated and transported in complete privacy.
Key Features
All our SOPs strictly adhere to international standards, and Saving 9 has built a roster of affiliated clinics, board-certified psychiatrists, and experienced psychologists who scrutinize and endorse all our emergency procedures
Our first responders are trained in psychological first aid, de-escalation and instructed self-defense in close-quarter grappling to ensure they can keep themselves, the patients, and their families safe in case of a violent physical struggle
Our transport vehicle is completely unmarked and incognito, specifically designed to preserve patient privacy discreetly in urban neighborhoods while being fully equipped for any form of psychological or medical emergency
Impact of Pilot
Since 2022, Embrace has handled more than 110 psychiatric emergencies, combining in-person ambulance response with online emergency counselling. Cases have come from 17 cities and towns; the majority from urban and rural Islamabad/Rawalpindi, but also intercity transports from Peshawar, Mardan, Sialkot, Gujranwala, Mirpur and Rawalakot, and as far south as Bahawalpur, close to 500 km each way.
The team has extensive experience of managing complex cases, from schizophrenia and bipolar disorder to drug-induced psychosis and severe mood disorders, including violent and non-compliant patients requiring secure transport to trusted facilities.
Alongside the ambulance, Embrace’s affordable counselling service has delivered 132 sessions at PKR 1,500–2,000, roughly half the prevailing market rate, reaching clients in eleven cities across three provinces and the federal capital. Two-thirds live outside Islamabad and Rawalpindi, where no comparable service exists. 12% of clients presented with suicidal ideation or self-harm, risk that would otherwise have gone entirely undetected, and 57% returned for more than one session.
Safety Protocols
For every emergency, a consulting psychologist is included in a group call with the family member to extract and formulate a detailed history of the patient’s condition, and make a final decision regarding the need of pickup based on the circumstances. In case the patient needs to be transported, the Embrace team arrives at the destination and the family needs to sign consent forms for both the involuntary pickup, as well as administering any sedatives with input from the consulting psychiatrist at the receiving facility.
Public Launch
Since 2022, Embrace’s crisis intervention wing is now well-established and streamlined. Saving 9 has since early 2024 publicly launched a hotline service, in partnership with several psychiatric counseling services. Embrace now covers crisis intervention, online counseling, discreet facility transport, signposting, on-location therapy for students, and medical assistance.
Donate Now
Direct Bank / Online Transfer
Make your payment directly into our bank account..
Account Holder’s Name: Saving 9 Training and Education Foundation
Bank’s Name: Askari Bank Limited
Account Number: 05804 2000 0665
IBAN: PK89 ASCM 0000 5804 2000 0665
EasyPaisa
EasyPaisa details coming soon
